1. Overview
WaveSurgeAI ("we," "us," or "our") is a veteran-owned business founded by a retired US Army Colonel, operating at WaveSurgeAI.com. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy applies to all information collected through our website WaveSurgeAI.com, our Etsy shop, our social media platforms, our HRaaS services, and any related services, sales, marketing, or events.
If you have questions or concerns about this policy or our practices, contact us at: info@wavesurgeai.com or 270-791-0582.
2. Information We Collect
We collect information you provide directly to us, including:
- Name and email address when you sign up for our free guide or contact us
- Phone number when you opt in to receive SMS communications
- Payment information processed securely through Etsy Payments or Square
- Messages and communications you send to us
- Business information provided when purchasing HRaaS services
We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on pages.
3. SMS Communications Policy
By providing your phone number and opting in to receive SMS messages from WaveSurgeAI, you agree to receive text messages as described below.
VenueHR Staff Notifications (Transactional Only)
The WaveSurgeAI VenueHR SMS program sends transactional and operational notifications only — no marketing or promotional content is sent through this program. Message types include:
- Staff onboarding instructions and agreement signing links
- Shift scheduling notifications and availability requests
- Clock in/out and break compliance confirmations
- Shift swap request updates and manager approvals
- FAQ auto-replies and platform operational alerts
Message frequency varies based on event activity and operational needs. Message and data rates may apply.
To opt out at any time reply STOP to any message. To request help reply HELP or contact us at info@wavesurgeai.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile phone number and mobile data will never be sold, shared, or rented to any third party or affiliate for any purpose. This data is used solely for WaveSurgeAI VenueHR operational communications.
For complete details on how we collect, use, and protect your information, please review our full Privacy Policy at https://wavesurgeai.com/privacy-policy.
Carriers are not liable for delayed or undelivered messages.
3. SMS Communications Policy
By providing your phone number and opting in to receive SMS messages from WaveSurgeAI, you agree to receive text messages as described below.
VenueHR Staff Notifications (Transactional Only)
The WaveSurgeAI VenueHR SMS program sends transactional and operational notifications only — no marketing or promotional content is sent through this program. Message types include:
- Staff onboarding instructions and agreement signing links
- Shift scheduling notifications and availability requests
- Clock in/out and break compliance confirmations
- Shift swap request updates and manager approvals
- FAQ auto-replies and platform operational alerts
Message frequency varies based on event activity and operational needs. Message and data rates may apply.
To opt out at any time reply STOP to any message. To request help reply HELP or contact us at info@wavesurgeai.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile phone number and mobile data will never be sold, shared, or rented to any third party or affiliate for any purpose. This data is used solely for WaveSurgeAI VenueHR operational communications.
For complete details on how we collect, use, and protect your information, please review our full Privacy Policy at https://wavesurgeai.com/privacy-policy.
Carriers are not liable for delayed or undelivered messages.
4. How We Use Your Information
We use the information we collect to:
- Process and fulfill your digital art purchases
- Deliver your free AI Starter Guide
- Send you marketing and promotional communications you have opted into
- Provide and improve our HRaaS services
- Respond to your inquiries and provide customer support
- Send SMS communications you have opted into
- Comply with legal obligations
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We do not sell, share, or rent mobile phone numbers or mobile data to any third party or affiliate for any purpose. We may share your information only in the following circumstances:
- With service providers who assist in operating our website and services — including Etsy, Square, Twilio, and Netlify
- When required by law or to protect our legal rights
- With your explicit consent
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However no internet transmission is 100% secure and we cannot guarantee absolute security.
Payment information is processed through Etsy Payments and Square — both PCI-DSS compliant payment processors. We do not store your full payment card information on our systems.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Opt out of SMS communications by replying STOP
To exercise any of these rights contact us at info@wavesurgeai.com.
8. Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.
9. Third Party Links
Our website contains links to third party websites including our Etsy shop, social media platforms, and partner services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.
10. Changes To This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices please contact us:
WaveSurgeAI — Wave Surge AI LLC
Westfield, Indiana, United States
Email: info@wavesurgeai.com
Phone: 270-791-0582
Website: WaveSurgeAI.com
— Colonel, US Army (Retired)